How do you know when it’s time to change your owners corporation (OC) manager? 

If you’re a property owner in Victoria, it’s important to have a clear understanding of when it’s appropriate to change your OC manager. The owners corporation manager is the individual or company responsible for managing the common property and assets of a strata scheme, ensuring that everything runs smoothly and legally. But if the management process is not running as smoothly (or legally) as you’d expect, it may be time for a change. 

Here are some key reasons why you may consider changing your owners corporation manager:

1. Lack of Communication

Clear communication is essential for effective OC management. If you’re not receiving updates on what’s happening with your building, or if you’re not receiving responses to your questions in a timely way, it’s a sign that your current OC manager may not be meeting your expectations.

2. Poor Performance

Your owners corporation manager should be knowledgeable, professional, and efficient. If they’re making mistakes, or not delivering on their promises, it’s time to consider a change. This could include issues such as not handling maintenance and repair requests properly, or failing to keep accurate financial records.

3. Hidden Fees and Extra Costs

Be wary of owners corporation managers who charge hidden fees or extra costs for their services. A good manager will be transparent about their fees and will work with you to keep costs under control. If your current manager is frequently adding unexpected costs to your bill, it may be time to find someone more reliable.

4. Arguing with Other Owners

The owners corporation manager is the liaison between you and your fellow owners, so it’s important that they are able to relate well to everyone. If your current manager is constantly arguing with other owners or if they’re not able to resolve disputes in a fairly and equitably, it could be time to change.

5. Inadequate Knowledge of Strata Law

The OC manager is responsible for ensuring that your strata scheme complies with the law. If your current management team doesn’t have a good understanding of strata law, they may not be able to provide the guidance and support you need to make informed decisions. If so, find a manager who is knowledgeable and up-to-date on the latest strata legislation.

Making the decision to change your owners corporation manager is not one that should be taken lightly, but it can be the right move for the good of your strata scheme. If you’re experiencing any of the above issues with your current manager, it’s time to start considering your options and finding a new manager who can provide the level of service and support you need.

When choosing a new manager, look for someone who is experienced, knowledgeable, and professional. You should also look for someone who is a good communicator and who is able to work effectively with both you and your fellow owners.

Ultimately, while changing your owners corporation management can be a difficult decision, it can also be the best move for the good of your strata scheme. If you’re experiencing issues with your current manager, such as poor performance, lack of communication, hidden fees, difficulty getting along with other owners, or inadequate knowledge of strata law, it’s time to consider a change. Just remember to do your research and choose a new manager who has the right mix of experience, knowledge, and professionalism to help you get the most out of your strata scheme.

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